Shipping & Returns

 Payment Information
Payments are made to Bonboneta shop using PayPal  encrypted and completely secure.
All customer details are encrypted so you can enter your information with confidence.
Payments made in US Dollars and another currencies are converted by PayPal at the going exchange rate.
Delivery rates

Usually 1 item, including packing is no more than 0.5 kg – for example the heaviest shawl with packing is 0.58kg.
Please add the weight of the box – 0.25kg when you calculate the shipping price.
If you buy two or more items delivery price is calculated based on the weight and not for every item separately.
 
If you have some doubts, ask for the correct weight on the e-mail  office@bonboneta.net 
If you prefer we can send faster your items by courier. The price will be calculated after you request. Please, ask for the price on our email: office@bonboneta.net

 Shipping Information
Goods are sent by Bulgarian post, Parceline or Bulgarian Post Priority Airmail.
We will normally dispatch your order within 2 business days, and delivery takes 1-2 weeks for Europe and 2-3 for the rest World. Please allow 15 days before contacting us.
Check also are we in Holliday.
Please note: We do not accept responsibility for any delays caused by Bulgarian Post Mail or your own countrys postal delivery service, these are out of our control.

Returns

Customers located in the European Union have the right to cancel an order within seven working days of purchase or within seven working days of receipt of the goods after the date the item is delivered (whichever is the longer).
Should you wish to cancel your purchase within seven working days, please contact us in writing, either by letter  or email - telephone cancellations are not accepted - and we will provide you with a returns number. All items must be appropriately packaged and returned so that we receive it within seven working days of the day after the date that the item was delivered to you, unused in the original packaging in a saleable condition along with the invoice and returns number to:
Bonboneta shop Returns No. (Please quote Returns number here)
1220 Sofia
Bulgaria
POBox: 112
Tel.: +359896670720

Orders where goods are sent back after 7 working days and or without a returns number will be charged a 15% re-stocking fee.
We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage and to return goods by recorded delivery, registered post or by courier. Proof of postage will not be accepted as proof of delivery. The cost of returning goods will be borne by you. Cost of return of goods cancelled after dispatch will be borne by you.
You can expect a refund in the same form of payment originally used for purchase within 30 days after we receive your return or 7 day cancellation notice. Shipping and Handling charges will not be refunded for (1) undeliverable packages (including those for which the shipper cannot locate the customer, resulting in the order being returned to sender or abandoned), (2) deliveries that are refused (including instances in which the customer is unwilling to pay any applicable taxes or duties which results in the order being returned to sender or abandoned) or (3) orders cancelled after the goods have been shipped. Bonboneta shop reserves the right to charge shipping for items dispatched, subsequently lost by the delivery agent and then cancelled. All undeliverable or refused orders will be treated as a return, with the same policy applied as returned items.
In the unlikely event that you receive damaged goods, please notify us in writing (or by email) within 7 days of receipt and goods will be re-dispatched on return of faulty items.
Where a "free shipping" order is part or fully returned or part cancelled Bonboneta shop reserve the right to charge shipping pro rata should the order value fall below the prevailing free shipping rate.

Exchanges

Please contact us for an exchange number as return number.
Exchanges should be sent to the following address:
Bonboneta shop Exchange No. (Please quote Exchange number here)

Exchanges to another colour, size etc incur a EUR5.00 re-stocking and re-shipping fee /see delivery rates/, please enclose a cheque/postal order to this value made payable to Fin Wear. We keep the prices as low as possible and the re-stocking fee is there to cover the extra work we have to do to handle returns, it also goes some way to cover the banks commission charges from the original purchase that are never refunded to us.